Run every bay.
Keep every promise.

Do I need to buy a TV?

Any TV or monitor works. Plug an HDMI cable from your office machine to the TV in the waiting area and open the board URL on that machine. It refreshes automatically every few seconds. No special hardware required.

How is the platform fee calculated?

On the revenue you enter for each job, the same number your customer is charged. Mark a KES 2,500 wash complete and KES 2,500 counts toward the month's total. Nothing separate to track, no second ledger to keep.

What if we have a slow month?

You're invoiced only on what actually got processed. A quiet month at KES 80,000 owes about KES 1,105. Process nothing, and you owe nothing. There's no minimum bill.

Does it matter if we do cars, laundry, or both?

No. Every job you complete, wash or laundry order, adds to the same monthly revenue total at the same rate. You don't tag it by service type and neither do we.

Do prices change if we use our own WhatsApp number?

No. Whether messages go out from Carwosh's number or one you've connected yourself, the fee schedule is identical.

Is there a contract?

No. No contract, no monthly minimum, no card kept on file. Stop processing cars and the invoice for that month is zero.

How do we get invoiced?

The same way it works today: once the month closes, we send an invoice for what was processed. You pay that invoice; nothing is auto-charged.

Which number sends the WhatsApp messages to my customers?

By default, messages go out from Carwosh's own number. Nothing to set up. If you already have a WhatsApp Business account or an SMS line and want messages to come from your own number, you can plug in your own credentials in settings. Your customers will see your wash name instead of ours. If you need help connecting your SMS setup, we'll do it for you at no charge.

How does payout tracking work?

When a cashier marks a car ready, Carwosh records which washer did the job and applies their commission rate to the car price. That entry is saved immediately, with no end-of-day reconciliation from memory. At close, download the CSV: washer name, cars done, rate, and amount owed. Every line is traceable back to a specific plate.

Can Carwosh handle carpet cleaning and upholstery orders?

Yes. Carpet, sofa, curtain, and blanket orders run through the same system as car wash jobs. Create a laundry order with items and measurements, price by the metre, and the customer gets a WhatsApp or SMS at each stage. Pickup and delivery are tracked in the same order. No separate system needed.

Does Carwosh work outside Kenya?

Yes. The problems Carwosh solves (queue confusion, payout disputes, customers asking if their car is ready) are the same in Nairobi, Johannesburg, London, and Kampala. Carwosh was built after watching how busy car washes actually operate. That experience is from Kenya, but the problems are universal. The fee schedule above is what we run in Kenya today; we'll adapt it as we open new markets.